📜 Terms & Conditions

1. Overview

1.1 These Terms & Conditions (“Terms”) are between you and **Snuggle Plushie**, a global e-commerce store specializing in international dropshipping. By using our services, you acknowledge that Snuggle Plushie operates on a dropshipping model, meaning that products are shipped directly from third-party suppliers to customers, and we do not maintain physical inventory.

1.2 By accessing and using our website, you agree to comply with these Terms. If you do not agree, you must discontinue your use of our services. Your continued use of our website constitutes acceptance of any modifications made to these Terms.

1.3 These Terms apply to all visitors, customers, and other users who access our platform, including but not limited to individuals who browse the site, engage in transactions, or contribute content.

1.4 We reserve the right to update or modify these Terms at any time. Any changes will be effective once published on our website. It is your responsibility to review these Terms periodically to stay informed of any updates or changes.

1.5 Snuggle Plushie reserves the right to refuse service to anyone for any reason at any time. We may also impose limits on or restrict access to certain features or services at our discretion, with or without prior notice.

1.6 We do not guarantee that our website will always be available, uninterrupted, or error-free. We may, from time to time, perform maintenance, upgrades, or service interruptions that could affect website functionality.

2. User Requirements & Registration

2.1 To use our services, you must be at least **18 years old** or have parental/guardian consent.

2.2 We do **not require account registration** for purchases. Customers can place orders as guests without creating an account.

2.3 If you choose to create an account in the future, you agree to provide accurate, complete, and up-to-date information. Providing false or misleading details may result in the suspension or termination of your account.

2.4 You are responsible for maintaining the confidentiality of your account credentials if you create one. Snuggle Plushie is not responsible for any unauthorized access or transactions made using your credentials.

2.5 We reserve the right to suspend or terminate any user activity that violates these Terms, including fraudulent activities, misuse of our services, or any behavior that disrupts our operations.

2.6 Users are prohibited from creating multiple accounts for fraudulent purposes, engaging in deceptive activities, or abusing promotional offers. Any such violations will result in immediate termination of all associated accounts.

2.7 Snuggle Plushie reserves the right to request additional verification from users to confirm identity, particularly in cases of suspected fraudulent transactions.

2.8 Users who register an account may receive promotional emails and updates regarding our products and services. You may opt out of these communications at any time by following the unsubscribe instructions included in our emails.

2.9 Snuggle Plushie is not liable for any losses incurred due to unauthorized access to your account caused by your failure to secure your login credentials.

3. Orders & Payments

3.1 All orders placed on Snuggle Plushie are subject to acceptance and availability. We reserve the right to cancel or refuse any order for any reason, including limitations on quantities available for purchase.

3.2 We accept **major credit cards, PayPal, and other secure payment methods**. All transactions are encrypted and processed securely through third-party payment gateways.

3.3 Prices are displayed in the local currency where applicable but may fluctuate due to exchange rates and regional pricing policies. Taxes, duties, and additional fees may be applied at checkout.

3.4 Payment must be completed before order processing begins. Orders will not be processed until full payment has been verified.

3.5 Once an order is placed, **it cannot be canceled or modified** due to our automated fulfillment process. Please ensure that all order details are correct before completing your purchase.

3.6 In cases where an item becomes unavailable after an order is placed, we will issue a full refund for the affected item.

3.7 Snuggle Plushie is not responsible for any additional transaction fees imposed by your bank or payment provider.

3.8 If a payment is flagged as suspicious or potentially fraudulent, we may require additional verification before processing the order. Orders that cannot be verified may be canceled and refunded.

3.9 Customers are responsible for providing accurate shipping and billing information. Snuggle Plushie is not liable for lost shipments due to incorrect addresses entered by the customer.

4. Shipping & Delivery

4.1 We offer **international shipping**. Delivery times vary based on your location and selected shipping method. Orders are processed and shipped directly from our suppliers.

4.2 **Estimated delivery time:** **7-30 business days**, depending on shipping method, destination, and possible customs processing delays.

4.3 Customers are responsible for **customs duties, taxes, and import fees** imposed by their country. These charges are beyond our control and must be paid by the recipient.

4.4 Snuggle Plushie is **not responsible for delivery delays caused by carriers, customs inspections, natural disasters, strikes, pandemics, or other unforeseen circumstances** that may impact shipping time.

4.5 Some countries may impose **restrictions or prohibitions** on certain products. It is the customer’s responsibility to ensure the legality of their purchase before placing an order.

4.6 Orders with multiple items may be shipped separately from different suppliers, leading to different delivery times for each item.

4.7 Shipping costs are calculated at checkout and vary based on destination and selected shipping method. Certain promotional offers may include free shipping.

4.8 Once an order has been shipped, we are unable to change the delivery address. Customers must ensure they provide an accurate address at checkout.

4.9 If a package is returned due to an incorrect address, unclaimed delivery, or refusal to pay customs duties, the customer may be responsible for reshipment costs or risk order cancellation without a refund.

4.10 If tracking information indicates a package has been delivered but the customer has not received it, the customer must contact the carrier directly. Snuggle Plushie is not liable for lost or stolen packages once marked as delivered.

5. Returns & Refunds

5.1 Customers may request returns within **30 days** of receiving their order. Requests must be submitted via our customer support team.

5.2 Items must be **unused, unwashed, and in original packaging** to qualify for a refund. Any signs of use or damage may result in a partial refund or denial of the return request.

5.3 Shipping fees for returns are non-refundable, except in cases of damaged or defective products. Refunds will be issued for the product price only.

5.4 Refunds will be processed within **5-10 business days** upon approval and will be credited back to the original payment method.

5.5 **Non-returnable items:** Certain personal care items, intimate goods, customized products, digital downloads, and perishable items are non-refundable.

5.6 Customers are responsible for return shipping costs unless the product is defective, incorrect, or damaged upon arrival.

5.7 If an item arrives damaged or defective, customers must provide photographic evidence within **48 hours** of receiving the order to be eligible for a replacement or refund.

5.8 Refunds may not be issued for items lost due to incorrect address submission by the customer. In such cases, customers must contact the shipping carrier directly.

5.9 Snuggle Plushie reserves the right to deny refund requests that do not meet the return policy criteria.

5.10 For hygiene and safety reasons, face masks, earrings, and certain personal care items are strictly non-returnable.

6. Order Tracking

6.1 Customers will receive a tracking number via email once their order is shipped. Tracking updates may take up to **48 hours** to reflect on the carrier’s website.

6.2 Orders can be tracked through our Order Tracking page. Customers are responsible for checking their tracking details regularly.

6.3 If tracking information does not update within **5 business days** of shipping, customers should contact our support team for further assistance.

6.4 Delays in tracking updates may occur due to processing times by shipping carriers, customs clearance, or regional transit limitations.

6.5 If a package is marked as delivered but has not been received, customers must first check with household members or neighbors and contact the shipping carrier before reaching out to our support team.

7. Payment Security & Fraud Prevention

7.1 All transactions are securely processed through **encrypted payment gateways** to protect sensitive financial information.

7.2 If fraudulent activity is suspected, we reserve the right to cancel orders and report fraudulent transactions to the relevant authorities.

7.3 Snuggle Plushie may conduct additional verification checks for high-value transactions or orders flagged as suspicious. Customers may be required to provide proof of identity before their order is processed.

7.4 Chargebacks or disputes initiated without valid reasons may result in the suspension of future purchases and may be reported to payment processors.

7.5 Snuggle Plushie is not responsible for any unauthorized transactions caused by stolen or compromised payment details. Customers are encouraged to use secure passwords and enable two-factor authentication where possible.

8. Intellectual Property

8.1 All original content on this website, including text, images, branding, logos, and design elements, is **owned by Snuggle Plushie** and is protected under applicable copyright and trademark laws.

8.2 Unauthorized use, reproduction, distribution, or modification of any content belonging to Snuggle Plushie without explicit written consent is strictly prohibited.

8.3 As a dropshipping platform, Snuggle Plushie does not claim ownership over product images, descriptions, or branding materials provided by third-party suppliers. Such content may be subject to copyrights or trademarks owned by the respective suppliers or manufacturers.

8.4 Snuggle Plushie is authorized to use third-party product descriptions and images solely for marketing and sales purposes under supplier agreements. However, we do not grant customers permission to reuse or distribute these materials for their own commercial benefit.

8.5 If you believe that any content on our website infringes upon your intellectual property rights, please contact us with supporting evidence so we can review and take appropriate action.

8.6 Snuggle Plushie reserves the right to remove or modify any content at its discretion if it is found to violate copyright laws, supplier agreements, or our internal policies.

9. Limitation of Liability

9.1 Snuggle Plushie is **not liable for indirect, incidental, or consequential damages**, including but not limited to, loss of profits, revenue, data, or business opportunities arising from product use, shipping delays, or inability to access our services.

9.2 We do not guarantee uninterrupted access to our website and services. Temporary disruptions may occur due to maintenance, technical issues, or factors beyond our control.

9.3 Snuggle Plushie is **not responsible for any defects, malfunctions, or misrepresentations of products provided by third-party suppliers**. Customers acknowledge that product descriptions and images are provided by suppliers and may vary slightly from the actual item received.

9.4 In jurisdictions where limitations of liability are not permitted, our liability is limited to the fullest extent allowed by law.

9.5 Customers assume full responsibility for understanding and complying with any legal restrictions regarding product purchases in their country.

9.6 Snuggle Plushie is not liable for any damages resulting from the improper use, modification, or mishandling of products purchased from our store.

10. Privacy & Data Protection

10.1 Customer information is protected under our Privacy Policy. We take reasonable measures to safeguard user data and prevent unauthorized access.

10.2 We do not sell, rent, or share customer data with third parties for marketing purposes. Customer information is only used for order fulfillment, customer support, and legal compliance.

10.3 Payment details are never stored on our servers. All transactions are processed through secure third-party payment gateways that comply with industry standards for data protection.

10.4 Customers may request data deletion or modification by contacting our support team. Certain data may be retained for legal or security purposes.

10.5 We use cookies and tracking technologies to enhance user experience and analyze website performance. Customers can manage cookie preferences through their browser settings.

10.6 While we implement security measures, we cannot guarantee complete protection against cyber threats. Users should take precautions to protect their own login credentials and personal information.

11. Changes to Terms

11.1 We may update these Terms periodically. Any modifications will be effective once published on our website.

11.2 Customers are encouraged to review these Terms regularly to stay informed of any updates. Continued use of our website and services after updates are posted constitutes acceptance of the revised Terms.

11.3 If significant changes are made to these Terms, we may notify customers via email or a website notice, where applicable.

11.4 Snuggle Plushie reserves the right to modify, suspend, or discontinue any part of its services at any time, with or without prior notice.

12. Need Assistance?

If you have any questions, concerns, or need help with your order, our **Snuggle Plushie Support Team** is here to assist you. We strive to provide timely and helpful customer support to ensure a smooth shopping experience.

Reach out to us via the following channels:

• 📩 **Email Support:** snuggleplushiestore@gmail.com (response time: 24-48 hours)
• Track Your Order: View real-time updates on your shipment via our 🔍 Order Tracking page.

For frequently asked questions, please visit our FAQ page.