🛡️ Purchase Protection

Our Purchase Protection Policy

At Snuggle Plushie, your satisfaction is our highest priority. That’s why we offer a comprehensive Purchase Protection designed to ensure every order is secure from checkout to delivery.

Whether you're welcoming a new plush companion or expanding your collection, your purchase is fully protected against loss, damage, or errors in shipment. If something goes wrong, we’ll make it right — with a replacement or refund.

All transactions are processed securely using trusted payment gateways and encryption technology to protect your personal information at every step.

With Snuggle Plushie, you can shop with confidence knowing that your trust and your purchase are in good hands. If you ever need assistance, our customer support team is always here to help.

What’s Covered

• Lost Packages: If your order is lost in transit, we will issue a replacement or full refund.
• Damaged Items: If your item arrives damaged, we will resolve the issue promptly.
• Incorrect Item Received: If you receive the wrong product, we will send the correct one at no additional cost.
• Secure Transactions: All payments are processed through verified, encrypted payment providers to ensure security.

How It Works

If there’s an issue with your order, our resolution process is quick and straightforward:

1. Step 1 – Contact Us: Please reach out within 14 days of receiving your order if you'd like to return an item, or within 30 days if your item arrived damaged, defective, or was not received. You can contact us through our Contact Page or by replying to your order confirmation email.
2. Step 2 – Submit Details: Provide your order number, a description of the issue, and supporting photos (for damaged items or wrong products).
3. Step 3 – Review & Response: Our team will review your case within 1–3 business days and respond with the next steps.
4. Step 4 – Resolution: Depending on the situation, you may receive:
   • A replacement item at no cost
   • A full refund if a replacement isn’t possible
   • A discount or store credit if you choose to keep the item (for minor cosmetic issues)
5. Step 5 – Confirmation: Once your resolution is processed, we’ll notify you by email and confirm delivery where applicable.

Eligibility Requirements

Purchase Protection applies under the following conditions:

• The shipping address provided at checkout is accurate and complete.
• The issue is reported within:
  • 14 days of delivery (or the estimated delivery date if lost) for general returns or order concerns.
  • 30 days of delivery for items that are damaged, defective, or incorrect.
• The product was used in accordance with normal care and intended purpose.
• The item is not marked as final sale (e.g., clearance or mystery items).

Note: Slight variations in color, size, or design due to manufacturing or screen differences are normal and not considered defects.

What’s Not Covered

• Shipping delays caused by customs, carrier issues, or force majeure events.
• Packages marked as delivered but not received (please check with neighbors or local postal services).
• Damage caused after successful delivery (e.g., spills, pet damage, accidents).
• General wear and tear from regular use.

If you're unsure whether your issue qualifies, feel free to contact our support team. We're always happy to assist.

Frequently Asked Questions

What is Purchase Protection?

Our Snuggle Plushie Purchase Protection ensures that your order is covered in case of issues such as loss, damage, or incorrect items. We offer a replacement or refund to provide you with a worry-free shopping experience.

What should I do if my item is damaged upon arrival?

If your item arrives damaged, please contact us within 30 days of delivery. Include your order number and clear photos of the item and packaging. Once reviewed, we will arrange a replacement or refund promptly.

What if my order never arrives?

If your order is marked as delivered but cannot be located:

• Check around your delivery location, including porches and mail rooms.
• Ask neighbors or your building manager if they accepted the package on your behalf.
• Contact your local postal service to check for held deliveries.

If the package is still missing, contact us within 30 days of the estimated delivery date, and we will assist with a replacement or refund.

What if I received the wrong item?

If the item received is incorrect, please notify us within 30 days of delivery. We will arrange for the correct item to be shipped or provide a refund if preferred.

How long does it take to process a replacement or refund?

We typically review claims within 1–3 business days. Once approved, refunds may take up to 5–10 business days to appear, depending on your payment provider. Replacements are shipped promptly, and we will provide a new tracking number once dispatched.

Is my payment information secure?

Yes. All payments are processed through secure, encrypted payment gateways. We do not store your full payment details, and your personal data is handled in accordance with our Privacy Policy.

What if I entered the wrong shipping address?

If you notice an error in your shipping address, please contact us immediately. If the order has not yet been processed, we may be able to update the address. Once shipped, address changes are no longer possible.

Are sale or clearance items covered?

Sale and clearance items are typically considered final sale. However, if your item is damaged or incorrect, our Purchase Protection still applies.

Do I need to return damaged or incorrect items?

In most cases, returns are not required. If a return is necessary, we will notify you and provide a prepaid return label. We strive to make the process as simple and stress-free as possible.

How can I contact Snuggle Plushie for support?

Our Customer Support Team is available to assist you. You can reach us via our Contact Page or by replying to your order confirmation email. We typically respond within 1–2 business days.