🌌 Support & FAQ

✨ Welcome to Snuggle Plushie Support!

Need help with your order or just have a question about our squishy friends? You’re in the right place! Below you’ll find answers to common questions, plus easy ways to contact our friendly Snuggle Plushie Support Team.

📦 Order & Shipping Questions

How do I track my order?

After your order ships, you’ll receive an email with a tracking link. You can also check your order status anytime on our Order Tracking Page.

When will my order ship?

Orders are processed within 2-5 business days. Processing times can be slightly longer during holidays or sales events.

What if my order is delayed?

Shipping delays can happen due to customs, weather, or carrier issues. If you haven’t seen tracking updates in over 7 days, contact our support team and we’ll investigate for you.

Do you ship internationally?

Yes, we ship worldwide! Shipping times and costs vary based on your location. International customers are responsible for any customs fees.

Can I change my shipping address?

Address changes can only be made within 24 hours of placing your order. Contact us right away if you need to update your address.

🔄 Returns, Refunds & Purchase Protection

What is your return policy?

We accept returns on unused plushies within 14 days of delivery. Check our full Returns Policy for details.

What if my plushie arrives damaged?

Contact us within 14 days of receiving your order with clear photos of the damage. We’ll send a replacement or issue a refund under our Purchase Protection Policy.

What if my package is lost?

If tracking says delivered but you didn’t receive it, check with neighbors and your local post office first. If it’s truly lost, contact us and we’ll send a replacement or refund.

What if I received the wrong plushie?

Oops! If we sent the wrong plushie, we’ll send you the correct one at no extra cost. Just let us know within 14 days.

🧸 Product Questions

Are your plushies safe for all ages?

Most plushies are safe for ages 3+, but some may have small parts. Please check product pages for age recommendations.

How do I clean my plushie?

We recommend gentle spot cleaning with a damp cloth. Avoid machine washing unless stated on the care tag.

What materials do you use?

Our plushies are made from soft, non-toxic polyester and cotton blends. All materials are safety-certified.

Do you offer gift wrapping?

We currently don’t offer gift wrapping, but all orders are packed with care in Snuggle Plushie packaging.

đź’ł Payment & Security

What payment methods do you accept?

We accept Visa, Mastercard, PayPal, Apple Pay, and more. All transactions are securely encrypted.

Is my payment information safe?

Absolutely! We use secure payment gateways and never store your full credit card information.

Do you charge taxes?

Sales tax may apply depending on your location and is shown at checkout.

Are prices in USD?

Yes, all prices are shown in USD. Currency conversion may apply if you shop internationally.

🍪 Policies & Legal

For more information, check out our official policies:

đź“® Contact Us

If you need help, our Snuggle Plushie Support Team is ready to assist! Reach us at:

Email: snuggleplushiestore@gmail.com

Response Time: Typically 24–48 hours.